Intelligent Cloud-Based Software Maintenance Architecture for Life Insurance Enterprises: Integrating AI, Gray Relational Analysis, and Risk-Aware Scalability across SAP and Oracle EBS Platforms

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Published: 2023-12-07
DOI: https://doi.org/10.15662/IJRPETM.2023.0606008
Keywords:
Artificial Intelligence (AI), Gray Relational Analysis (GRA), Cloud Computing, Software Maintenance, SAP, Oracle E-Business Suite (EBS), Life Insurance, Risk-Aware Scalability, Predictive Maintenance, Enterprise Automation, Security Optimization, Responsible AI, Digital Transformation

Main Article Content

Charlotte Elizabeth Kensington
Independent Researcher, United Kingdom

Abstract

The rapid digital transformation of the life insurance sector has driven enterprises to adopt cloud-based platforms such as SAP and Oracle E-Business Suite (EBS) for managing mission-critical operations. However, maintaining these complex systems at scale introduces challenges related to security, scalability, risk optimization, and software maintenance efficiency. This study proposes an intelligent cloud-based software maintenance architecture that integrates Artificial Intelligence (AI) and Gray Relational Analysis (GRA) to enable predictive, adaptive, and ethically governed maintenance across heterogeneous enterprise environments. The framework employs machine learning algorithms for anomaly detection, failure prediction, and automated maintenance scheduling, while GRA supports multi-factor decision analysis to evaluate and prioritize maintenance and risk parameters across diverse modules. A risk-aware scalability model ensures optimal performance and resilience under large-scale deployments, supported by dynamic resource orchestration and cloud elasticity mechanisms. Security and ethical governance are embedded throughout the architecture to ensure transparency, data integrity, and regulatory compliance. Empirical validation in life insurance enterprise case studies demonstrates measurable improvements in system uptime, risk mitigation, and maintenance cost efficiency. The results establish a blueprint for intelligent, secure, and scalable enterprise maintenance, bridging AI-driven automation with quantitative decision analytics in complex cloud ecosystems.

Article Details

Issue

Vol. 6 No. 6 (2023): International Journal of Research Publications in Engineering, Technology and Management

Section

Articles

How to Cite

Intelligent Cloud-Based Software Maintenance Architecture for Life Insurance Enterprises: Integrating AI, Gray Relational Analysis, and Risk-Aware Scalability across SAP and Oracle EBS Platforms. (2023). International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), 6(6), 9688-9691. https://doi.org/10.15662/IJRPETM.2023.0606008

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