AI-Powered Process Mining for Intelligent, Personalized Customer Experience in the Insurance Sector. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 8, n. 4, p. 12418–12428, 2025. DOI: 10.15662/IJRPETM.2025.0804007. Disponível em: https://www.ijrpetm.com/index.php/IJRPETM/article/view/254. Acesso em: 3 apr. 2026.