Reinventing Service Delivery Frameworks through Strategic Digital Transformation. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 6, n. 6, p. 9661–9672, 2023. DOI: 10.15662/IJRPETM.2023.0606005. Disponível em: https://www.ijrpetm.com/index.php/IJRPETM/article/view/175. Acesso em: 12 feb. 2026.